Help and support
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hello@pinkyproof.comGetting started
How do I link my kid's device?
On your phone, add your kid. Pinky Proof shows a 6-digit code. Open Pinky Proof on your kid's device, tap "This is my kid's iPhone or iPad", and type the code.
How do I set up the lock?
Right after linking, the lock setup opens on your kid's device. With a child account in Apple's Family Sharing you'll get the strong lock, which only a parent can turn off. Then pick the apps to lock and the apps that should always stay open. You can skip it and do it later from "For parents: lock settings" on your kid's device.
How do I change which apps are locked?
On your phone, tap "Change locked apps" under your kid. Then type the code it shows on your kid's device.
Tasks and Roo
Roo said a task wasn't done, but it was.
After three tries, the check comes to you to decide. You can approve it, and if Roo marked something you don't care about, choose "That's fine in our house" so Roo won't ask about it again.
Roo passed a task that wasn't really done.
On your phone, tap the task under "Done today", then "Send back" with a short note. Your kid gets it back to fix, and Roo checks for it every time from then on.
How do I make Roo stricter or more relaxed?
In Edit tasks, tap a task and open "Teach Roo your house". Add your own rules, or a photo of what "done" looks like in your home.
The lock
When do apps unlock?
When everything on today's list is done. They stay unlocked until bedtime, then lock again until the next day's list is done. You can also tap "Unlock now" or "Lock now" on your phone at any time.
My kid's lock shows as off.
With the simpler lock, a kid can turn it off in Settings or delete Pinky Proof. You'll get an alert when that happens. A child account in Family Sharing gives you the strong lock instead.
I locked a whole category and now Pinky Proof is locked too.
Add Pinky Proof under "Always open" in the lock settings on your kid's device.
Your account
How do I add another parent?
Settings, then "Invite another parent". They sign in with their own Apple account and type the code.
How do I remove a kid or delete my account?
To remove a kid: Settings, then Edit next to the kid, then Remove. To delete your account: Settings, then More settings, then Delete account. Both delete the related photos and data, and your kid's device unlocks and goes back to the start.
Privacy questions
See our privacy policy, or email privacy@pinkyproof.com.